To make purchases on TAMATOBY.COM you do not need to create an account; however, as a registered user you will have access to account services dedicated to our customers.

Preorder enables you to purchase an item before it is available for immediate shipment. Each preorder item will be marked as such on the site, and the estimated shipping date will be displayed above the product description. The preorder status of an item will be reiterated at the point of Checkout.

You will be notified via email whenever your order status changes. Registered users can also find all information related to their orders in the My Account area.
If you have additional questions regarding your order status, please contact INFO@TAMATOBY.COM

For details on your 14 day right of return, please see the Returns Policy section of the website. This section details your statutory rights of cancellation.
You have the right to cancel your purchase and receive a full refund provided you notify us in writing that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods.
To exercise this right of cancellation:
Contact us by email at INFO@TAMATOBY.COM
Follow the returns instructions as laid out in the Returns and exchanges section of this site.
Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.
If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site.
We recommend that returned goods be sent via insured, traceable delivery for your protection.
Please note that you do not have a cancellation right with regards to customised products. Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available
• Difficulty in processing your payment information
• Cannot ship to address provided
• Duplicate order was place

If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation.
You will not be billed for any cancelled items. If you are interested in alternative products, please contact our Customer Care Team by email for a recommendation.

The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us and we will issue a refund back to your account. Easy returns - if something doesn't fit, just return it to us for an exchange or refund.

The following payments are accepted:

• PayPal and Apple Pay
• You can pay by all kinds of Visa, Mastercard and American Express.
  • Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.

We take the issue of online security very seriously. It is your information, and we want to make sure it stays that way. We have put in place reasonable technical and information safety safeguards that comply with federal law in order to protect your personal information from unauthorised access and use.

We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.Your order may be reviewed in routine anti-fraud checks before approving the transaction, and for greater protection our Customer Care team may contact you for further details before confirming your order.

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

All TAMA TOBY orders are processed Monday through Friday from 9 AM to 2 PM CET, excluding weekends and Spanish bank holidays. It takes up to 21 business days to process an order.
Once your order is shipped, you will receive a confirmation email with the tracking code.

TAMA TOBY e-commerce delivers worldwide.
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TAMA TOBY offers free shipping via DHL. The lead time is estimated from the time your order is shipped. For security reasons, online TAMA TOBY orders require a signature upon delivery.

If you purchased an TAMA TOBY product from another website, please contact the reseller directly or email us at CUSTOMERCARE@TAMATOBY.COM

Returned items are your responsibility until they reach us; please ensure they are properly packaged and cannot be damaged during shipping. Also, please ensure you get proof of the return (a receipt) in case you need to contact us about your return.

If we notice a suspicious pattern of returns (for example, if we suspect someone has used the merchandise and then returned it, if someone orders and returns regularly, and/or if the returned items do not match what the person ordered), we will deactivate the account.

You may return any item purchased on TAMATOBY.COM within 14 days of the delivery date by following the instructions below:

• Request your return by filling out the Return Form or by sending an email to CUSTOMERCARE@TAMATOBY.COM with:
  • Your order number.
  • The description of the item you wish to return (code, color, size).
  • The reason why you want to return the item.
This will enable you to initiate your return request which will be reviewed by our Customer Care team. Within 2 business days of submitting a request you will receive your Return Authorization by email, which is required for us to process your return.

• Once you have received your Return Authorization please make sure the item(s) you wish to return is in its original condition, tags and packaging included, otherwise we will be unable to approve your return and issue a refund.
• Our Customer Care team will provide additional instructions in the Return Authorization email to help you complete your return.
• Arrange a pick-up with DHL or hand the package at the closest DHL Service Point using the prepaid label.

Once your return shipment reaches our warehouse, please allow up to 10 business days for your return to be processed. You will be notified by email once the return is complete and the refund has been issued. If your return does not meet the conditions detailed above, the item(s) will be sent back to you and your return request will be denied. Once your return has been approved and processed you will be issued a refund to the original form of payment and a Refund Confirmation email will be sent to you.

If you have any questions or concerns regarding our returns process please contact Customer Care.For further information on the conditions for exercising your right to return, please see the Legal Area.

All returns in the European Union are free of charge if you use the prepaid DHL return label included in the package with the product.

All returns from the Non-EU countries are free of charge if you use the DHL prepaid return label with its import documents.
These documents will be included in the return validation email sent by our team.

Unfortunately, we are unable to provide exchanges.
If you would like to buy a different product, please return your merchandise and make a new purchase from the website.

As soon as your return has been accepted and processed, your refund will be issued to the same payment method used at the time of purchase. For security reasons, we cannot issue a refund to a different payment method and/or credit card.

Items that are not returned, or are returned incomplete, damaged, altered, stained or in any other condition that would reasonably suggest that they have been worn or used, will not be refunded.
We can return these items in their current state upon request.

The time needed for your funds to be available in your account may vary based on the payment method used:

• Credit cards: 2-7 business days (depending on your bank).